Refund Policy – bitconnect.ma
Last updated: 08/07/2025
At bitconnect.ma, we take pride in the quality and reliability of our digital products and services. This refund policy outlines the conditions under which you may be eligible for a refund.
1. Refund Eligibility
Due to the nature of digital goods, we generally do not offer refunds once a purchase is completed and access is granted.
However, you may be eligible for a refund if:
- You experience technical issues preventing access to the product or service
- You did not receive the product or service as described
- Your case is submitted within 48 hours of the purchase
2. How to Request a Refund
To request a refund, please contact our support team at:
📧 [email protected]
📞 +212 601 441 293
Include the following in your message:
- Order number
- Date of purchase
- Full name and email address used at checkout
- Description of the issue
3. Processing Time
If your refund request is approved, we will process it within 5–7 business days.
The refund will be made to the original payment method used at checkout.
4. Non-Refundable Items
Refunds will not be issued in the following cases:
- Successfully delivered products and services
- Digital codes that have been downloaded or activated
- Refund requests submitted after the 48-hour window
- Misuse, abuse, or violation of our Terms and Conditions
5. Contact & Support
For any questions related to refunds, please contact:
📧 [email protected]
📞 +212 601 441 293
We are here to help you and resolve any issues in a fair and timely manner.